Our Members


We want to make it as easy as we can for you to manage your membership. To help you locate the information you need we have divided the life of a membership with Society into 4 areas.


Alternatively, you can also refer to our Meet the Team section, where you will be able to find our team’s contact information to help you progress your query or request. If you know specifically what you are after, please find our policy documents in our Members Document Library.

Photo of Helen Lingard

Helen Lingard

Operations Supervisor

helen.lingard@wiltshirefriendly.com 01225 756782

Helen Lingard

Helen’s background is in the Financial Services industry working for Independent Financial Advisors and large Financial institutions both at branch level as well as head office.  For the majority of her 25 year career, she has managed processes and people, as well as business analysis and project management work.


Working with the Society since December 2013, Helen looks after the New Business, Benefit Claims and Member Services functions, within the Society applying her extensive experience to streamline processes and ultimately provide excellent customer service to our members.


Helen lives an alternative lifestyle, living on a narrowboat for 12 years and enjoys being part of a colorful, vibrant, boating community.

Photo of Deborah Chivers

Deborah Chivers

Senior Benefit Claims Administrator

debbie@wiltshirefriendly.com 01225 756789

Deborah Chivers

Our longest standing office based member of staff, joining the society in 1993. Deborah liaises with GPs and assists in the approval and underwriting of claims. In addition, she helps manage sickness benefit claim queries.


Deborah is an avid reader, enjoys spending time gardening and walking her dog.

Photo of Nikki Bould

Nikki Bould

Claims & Member Relations Administrator

nikki.bould@wiltshirefriendly.com 01225 756783

Nikki Bould

Nikki joined the Society in May 2016 having moved from her home in Northern Ireland. Nikki reviews all incoming claims and assists the claims team in management of member enquiries – she is ‘the voice’ of the claims team and you will recognise those Northern-Irish tones if you phone in. She also answers customer queries regarding accounts and account administrations.


Nikki sings with a local Warminster choir and is their events co-ordinator. She also enjoys keeping fit and cycling.

Photo of Jon Cummings

Jon Cummings

Senior Operations Administrator

jon.cummings@wiltshirefriendly.com 01225 756794

Jon Cummings

Jon’s background is in the Financial Services industry working for Financial institutions.


Working with the Society since November 2016, Jon has oversight and control of all aspects of the new business processes.


Jon is a sports enthusiast, and when family life allows him to, he enjoys playing golf, football and skiing.

Photo of Tanya Gleed

Tanya Gleed

Assistant Administrator

tanya.gleed@wiltshirefriendly.com 01225 756785

Tanya Gleed

Tanya supports the Trowbridge office team. Her roles are varied from new business and member services support to co-ordinating and managing facilities arrangements. She joined the Society in May 2016.


Tanya likes to keep fit at the gym and cycling. She also enjoys making arts and crafts. Tanya once sailed across the Atlantic on a homemade catamaran!