Making a Claim

Protecting your income

At Wiltshire Friendly Society we never lose sight that we are here to provide support when your income is lost through illness or injury which stops you from being able to work.

 

What do you need to do to make a claim?

 
  • Get in touch with one of our Claims team below. They will record the details of your situation and send you a claim form.
  • Please ensure you get in touch with us within 14 days of the start of your illness or injury.
  • Return your claim form to us. This will enable us to contact your GP for medical information and your employer or accountant about your income.
  • You’ll also need to provide a medical certificate dating from the first day of your illness or injury.
  • We’ll use the information to assess your claim and will then confirm to you if it falls within the terms of your plan and include any benefit payment details.
  • As part of our ongoing claims management process we’ll be in touch regularly to understand how your incapacity is affecting you and we may ask you to attend consultations or interviews with healthcare and other professional advisers appointed by us.
 

Our aim is to make your claim as straightforward and easy as possible.

Photo of Claire Robinson

Claire Robinson

Senior Claims Administrator

claire.robinson@wiltshirefriendly.com 01225 756783
Photo of Claire Robinson

Claire Robinson

Senior Claims Administrator

claire.robinson@wiltshirefriendly.com

01225 756783


Claire joined our claims team in April 2021. This is Claire’s second time working with the Society, having now added a son to her family! Claire’s role involves her supporting members in registering, assessing, and managing their claims.  

 

Outside of the office Claire is always looking for her next adventure as she does enjoy a seaside holiday or two!

Photo of Clair Carpenter

Clair Carpenter

Sales & Service Administrator

clair.carpenter@wiltshirefriendly.com 01225 756784
Photo of Clair Carpenter

Clair Carpenter

Sales & Service Administrator

clair.carpenter@wiltshirefriendly.com

01225 756784


Clair has a background in financial services, in administrative roles.

 

She joined the Society in January 2020 and is now the key contact for our ‘information only’ service, helping members consider their options and amend their membership where they have a specific change in their circumstances and do not require advice. Clair also provides administrative support to our accounts, claims and new business teams.

 

Clair likes food! As both a cook and a consumer, her favourite is a curry.